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Testimonials
Sally M. - Springfield, IL :
I do a lot of online ordering; I am SO impressed with the personal touch of your customer service...how refreshing!!
Clifford L. - Punta Gorda, FL :
Hey Spencer... you know, these days people are quick to complain or criticize....I thought i would send this right away, before it is old news...I realize it was probably a cheap little project,.. but i would like to compliment you on an exemplary job...
The little shifts that can happen, that can take away from a project, went the other way... all your little shifts were perfect... i love the job, extremely happy with the results & service, and hope the client is also... look forward to working with you again on another (hopefully "Grander") project......cheers
Fred B. - Charlotte Hall, MD:
The samples are terrific!
I especially like the "14pt Tango"...
Thank you, Spencer, for a thorough, professional and excellent job on these samples!
Randolph H. - New York, NY :
Thanks so much for your continued great service and the quality of your final product. We'll be in touch in a few months for our next batch of menus!
Alex A. - Safety Harbor, FL :
I got the flyers today, they look great. Thank you for sending the ones out in the mail for me. You saved me a lot of time by doing that.
Tom O. - Parkville, MD :
The laminated documents are fantastic. I have recommended others to Lamination Station. When the time comes, I will certainly use your services again!
David C. - East Lansing, MI :
We just received our first order from you. I’d like to make a couple of comments.
First, we have been very impressed with the pre-sales, order and delivery process with our first order. You have been extremely professional, prompt and helpful and we greatly appreciate it. Second, the print and lamination quality on our product is excellent. It was packaged well and everything went off without a hitch. You delivered our first order to us faster and less expensively than the printing companies in our own town. Thank you!
Peggy T. - Plantation, FL :
Wow, talk about great customer service!!!! Thanks so much for reaching out to me. The items you did for us were so good, they will last another summer :)!!
Thanks so much.
All the best!
Kent T. - Harrison, AR :
I got the placemats and they are excellent! They are exactly what I was wanting. Thank you for the quality work and the timely turn around!
Veronica A. - Anchorage, AK :
Thanks for watching out for my account number. Thanks for the telephone call follow up too. That care is one of the reasons why I like dealing with Lamination Station. Thanks so much. I own two centers and often split or share supplies orders between the two centers, which includes splitting the shipping cost, too.
Beth P. - Orlando, FL :
It's awesome, lamination heaven!!!
John D. - Miami, FL :
Thanks for the fast turnaround and get quality print and lamination job you did for us! Definitely will be using your services again soon!
Peter E. - Sarasota, FL :
Awesome! The books came out great with the coil binding as you suggested. Quick turnaround, perfect quality and price!
Thanks!
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Terms & Conditions of Sale
| 1) | PAYMENT METHODS | ||||||
| a) | US ORDERS | ||||||
| American Express, Visa, MasterCard, Discover, Government Purchasing Cards, PrePaid Orders by Money Order, Cashier's Check or Personal Check. NO COD shipments. | |||||||
| b) | PURCHASE ORDERS - As of 01-01-2017 we are no longer accepting PO's to be open billed on terms. All PO's will still have to be paid by Credit Card or Pre-Paid by Check, Cashiers Check or Money Order. | ||||||
| Customers should do the following: | |||||||
| i) | Place the order online utilizing our comprehensive shopping cart. | ||||||
| ii) | Select your desired method of shipping with corresponding cost. | ||||||
| iii) | Fill in all appropriate fields giving ship to and bill to information. | ||||||
| iv) | After entering all necessary information, select any appropriate payment method. | ||||||
| v) | Hit the Submit Order button. *The next screen that appears will be your order confirmation page* | ||||||
| vi) | Please print your EMAILED order confirmation page. | ||||||
| c) | Instructions
for mailing in payment for Pre-Paid orders by cashier's check/money order/company
checks/personal checks. Include a print out of your LAMINATIONSTATION.COM order confirmation from our website or emailed confirmation and mail with payment to: |
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| Lamination
Station ATTN: Pre-Paid Order Processing 419 NE 3rd Ave Cape Coral, FL 33909 Orders paid by money order or cashier's check will be processed when payment is received. Orders paid by personal check or company check will be shipped when the check clears, allow up to 15 banking days for clearance of funds before the order is processed. Lamination Station cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. Please write the Lamination Station confirmation number on all payments. We also suggest sending the payment to the Lamination Station by Federal Express or UPS, to allow tracking of your payment. No Saturday Receiving. |
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| d) | INTERNATIONAL ORDERS | ||||||
| American Express (Accepted on orders of product totals $500.00 or less) , International Money Orders, Bank Checks drawn on US Banks, Wire Transfer, Letter of Credit. Please follow instructions in item c) above to send a payment by mail or delivery service. | |||||||
| 2) | SHIPPING POLICY | ||||||
| Lamination
Station will ship your products to you by the best method available
unless specified otherwise. Shipping charges are automatically
calculated for you when placing an order. Total shipping charges
are calculated based on the total weight of all the items in your
order.
Standard shipment is by UPS Ground Service. 3 Day Select, 2 Day Air, 2 Day Air Early AM, Next Day Air, Next Day Air Saver, Next Day Air Early AM, or delivery by other carriers available at additional charge. There is a $25.00 fee, which is automatically charged, for any shipment that is refused or otherwise undeliverable with information provided by you, the customer. Orders which are redirected to a delivery address other than which was supplied by the customer at time the order was placed will automatically be charged a $16.00 redirect fee. UPS Ground Service transit times are available by map at our website and www.UPS.com. |
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| 3) | RETURN POLICY | ||||||
| i) | Lamination Station will not accept any return without an RMA number. | ||||||
| ii) | Requests for RMA numbers must be made within 30 days of ship date on invoice. | ||||||
| iii) | RMA numbers are good for 10 business days from issue date. The original item(s) must be received by our warehouse within 10 business days (two calendar weeks) of receipt of your return instructions. | ||||||
| iv) | Returns are subject to a 20% restocking fee unless item(s) found to be defective. | ||||||
| v) | All items must be in "as-new" condition, in original packaging and with all manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. Do not return any product in it's own packaging, you must use a shipping carton and place your return inside with sufficient packaging to prevent damage in-transit. | ||||||
| vi) | For all returns, the customer prepays shipping. | ||||||
| vii) | Returns must be sent via UPS, FedEx, or any courier that issues a tracking number. | ||||||
| viii) | Please allow 1-2 weeks for credit to show on your banking or credit card statement. | ||||||
| ix) | Please follow the below instructions when sending your original item(s) back. | ||||||
| x) | All items must be in original condition with all packing material and manuals. | ||||||
| xi) | Remember to include your packing slip for the original order. | ||||||
| xii) | You must write your RMA number on the outside of the package. The RMA number is good for only one item and must match the item authorized for return. | ||||||
| xiii) | Do not ship your return in the item product box, you must use a shipping carton and sufficient packaging materials to prevent damage in-transit. | ||||||
| xiv) | Special order merchandise is non-returnable unless error is on part of Seller. | ||||||
| xv) | HOW TO RECEIVE AN RMA NUMBER - Call Lamination Station at 239-573-6533 and provide the following information in order to receive a Return Merchandise Authorization (RMA) number: | ||||||
| (a) | Order confirmation number, or invoice number from packing slip. | ||||||
| (b) | Product description or item code. | ||||||
| (c) | Customer name. | ||||||
| (d) | Reason for return (incorrect item, non-defective, defective) | ||||||
| (e) | Refund or replacement? | ||||||
| (f) | Customer email address or fax number. | ||||||
| 4) | DAMAGED SHIPMENTS | ||||||
| All
merchandise is inspected and carefully packed for shipment before
leaving our warehouse. The freight carrier accepts liability
when the shipment is tendered for delivery. Upon delivery, promptly check your shipment for damage and if there is damage: |
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| i) | MERCHANDISE SHIPPED BY UPS: | ||||||
| Contact a Customer Service Representative at 239-573-6533 to initiate a claim within 24 business hours. Do not discard any packaging materials, as a UPS representative will need to inspect the damaged item and packaging materials. | |||||||
| ii) | MERCHANDISE SHIPPED BY TRUCK CARRIER: | ||||||
| (1) | VISIBLE
LOSS OR DAMAGE: Any external evidence of lost or damaged cartons must be noted on the Freight Bill of Lading at the time of delivery, followed by filing a claim with the freight carrier within 10 days of the delivery date. Do not discard any packaging, as the carrier will need to inspect any damage. |
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| (2) | CONCEALED
LOSS OR DAMAGE: If damage or loss is discovered when you first unpack your order, you must file a claim as stated in #1 above. |
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| 5) | DISCREPANCIES Any discrepancies between quantities or items ordered and quantities or items received must be reported to Seller within 24 hours of receipt of your order. |
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| 6) | DEFECTIVE
PRODUCTS Seller will repair or replace products if they are found to be defective. It is the responsibility of the Buyer to perform an incoming inspection and report any defects to Seller immediately (within 24 hours of receipt of your order). Electrical merchandise (laminators, cameras, etc.) will be repaired or replaced, at the Sellers option, under the warranty applicable to the piece of equipment. |
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| 7) | WARRANTIES | ||||||
| The
seller's products are not guaranteed for any specific length of time
or measure of service, but are warranted to be free from defects in
workmanship and material, and all goods shall be subject to Sellers
normal manufacturing tolerances. Materials furnished by the Seller as Distributor, Dealer or Agent of other manufacturers carry the warranty of such manufacturer. The Sellers liability for above warranty or warranties is limited to repair or replacement of the merchandise upon its' return. Under no circumstances shall the Seller be responsible for consequential damages. Electrical merchandise (laminators, cameras, etc) will be repaired or replaced, at the Sellers option, under the warranty applicable to the piece of equipment. |
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| 8) | TAX | ||||||
| Lamination Station is located in the state of Florida and is only obligated to withhold 6% sales tax for delivery of any products shipped within the state. | |||||||
| 9) | ORDER ACCEPTANCE POLICY | ||||||
| Your
receipt of an electronic or other form of order confirmation does not
signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. Lamination Station reserves
the right, at any time after receipt of your order and without prior
notice to you, to supply less than the quantity you ordered of any
item. In order to protect the interests of customer's, all
orders placed over $300.00 (USD) must obtain pre-approval with an
acceptable method of payment, as established by our credit
department. We may require additional verifications or
information before accepting any order.
Lamination Station reserves the right to do business with any individual or business. ** No refunds on electrical items - Electrical items will be repaired or replaced under the warranty applicable to the piece of equipment. ** No returns accepted or refunds issued on partially used supplies. "We hereby certify that these goods were produced in compliance with all applicable requirements of Sections 6, 7, and 12 of the Fair Labor Standards Act, as amended, and of regulations and orders of the United States Department of Labor issued under Section 14 thereof." |
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