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Service Center > SecurityShould You Worry About Buying Online?
Security
- Privacy
The Internet has
revolutionized commerce. Now you can buy almost anything
imaginable online - clothing, books, homes, cars, antiques
- at any time of day or night, without leaving the comfort
of your home or the confines of your office. This new
purchasing power offers convenience and flexibility, but
is it safe to use?
It is an important question to ask. After all, how do
you know if a web site belongs to a legitimate merchant or
to a shady operator? How can you be sure your credit card
number and personal information will not be stolen while
you are making online purchases?
Many of us fear Internet identity theft, although on a
daily basis we hand our credit cards to people in the
retail and service industries across the world. Think
about the number of times you have given your credit card
to a waiter you do not know, to a salesperson in a
vacation town you are passing through, or to someone on
the phone at a catalog company. Any time you use your
credit card - in person, over the phone, or online - there
is some risk that your card number will be
misappropriated.
Credit card companies know this, of course, and they
understand that for the system to work and for individuals
to use their cards freely, they must reduce consumer risk.
As a measure against fraud, credit card companies limit
your liability to $50 for any unauthorized use of your
card, and most companies will waive even that fee.
Companies selling merchandise and services online also
realize that consumers need similar assurances that their
personal information is safe and will not fall into the
wrong hands. Currently, there are systems in place that
make using your credit card over the Internet even safer
than handing it to a waitress at that corner diner.
How can you tell if it is safe to buy? First you need
to make sure you have a secure connection. It is easy to
determine if your connection is secure; for example, when
you use Netscape, a picture of a padlock appears in the
lower left corner of the Navigator window. A closed lock
indicates a secure connection, which means that any
information exchanged between you and the web site will be
encrypted (scrambled). Conversely, an open lock indicates
an unprotected connection, which means that any
information you transmit could be intercepted by a third
party.
How does the closed-lock connection work? When you
establish a secure connection, the downloaded web site
sends a digital certificate to your copy of Navigator.
When this certificate arrives, it contains a public key,
which functions as a one-way encryption device. The
browser then uses this key to scramble your personal data
before sending it over the Internet. Information encrypted
with the public key cannot be decrypted without the
corresponding private key, which only the merchant has.
Without this exclusive, private key, your personal
information cannot be read.
The second way to ensure you have a secure connection
is to make purchases from merchants you know and trust.
Here again, the digital certificate is important. In
addition to encrypting the data you send over the
Internet, the certificate can be used to confirm the
identity of a web site's owner (in this case, the
merchant).
Let's say you are ordering a product from The
Lamination Station. When viewing the order page, you will
see the closed-lock icon in the browser's bottom left
corner, indicating the secure connection. Click on this
icon, and it opens a "Security Info" window that
provides encryption details. Select "View
Certificate," and it will identify the certificate
issuer (Thawte Consulting cc) as well as the web site's
owner Lamination Station, Inc.
Please note that regular email is not encrypted and is
not considered a secure means of transmitting credit card
numbers.
Here at The Lamination Station, we want your shopping
experience to be as safe and enjoyable as possible.
Our site uses Thawte SSL
Encryption to keep your personal and credit card
information from being stolen as it travels over the
Internet. In fact, we are so confident in our security
measures that we back every purchase with the following
safe shopping guarantee:
1. If you experience fraudulent use of your credit card
as a result of shopping at The Lamination Station, simply
notify your credit card provider in accordance with its
reporting rules and procedures. Most banks will either
cover all of the fraudulent purchases or hold you liable
for a maximum of $50.
2. If, through no fault of your own, your credit card
provider finds credit card fraud but holds you liable for
some portion of the unauthorized charges, The Lamination
Station will reimburse you for the remaining liability up
to a maximum of $50, provided your purchase was made
through our secure server.
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