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Home>Customer
Service Center > Returns
Returns & Exchanges
Didn't get what you want? We'll make it right!
We want your experience with Lamination Station to be pleasant and productive
Below is the fine print concerning returns.
It's there to help expedite returns as well as make it clear what we can do and
what we can't do.
If we made a mistake and sent you the wrong items, we will send you the
right item and arrange to have the wrong one sent back at our cost.
Please call 800-419-0247 for immediate service.
We can only accept unopened/unused products for return
within 30 days of the purchase date. Defective merchandise
can be exchanged for the same item.
Exchanges
Exchange items will be shipped once the original item has been received and inspected.
For immediate exchanges, you can purchase the new item and have it
sent, and then we will credit your account when the original item is received.
The customer is responsible for all shipping costs and will be charged accordingly.
All returned items will be inspected for damage and charges will be
assessed before a new item is sent. Lamination Station is not responsible
for damage during shipping. Please review the packing guidelines at:
http://ups.com/using/services/packaging/guidline.html
Returning
Products
A Return Merchandise
Authorization (RMA) number must accompany all
returned products. We do not accept any returns without
a RMA number. To receive an RMA number,
please contact a customer service representative at
800-419-0247. You may also request an RMA
number by using the following online form: Returns.
- Lamination Station will not accept returns without a vaild RMA number.
If you need to send us a return or exchange, please call
and get an RMA number first. This number allows us to
recognize your return when it comes in and expedite your refund or exchange.
- Requests for RMA numbers
must be made within 30 days of ship date shown on
invoice.
- RMA numbers are valid
for 10 business days (two calendar weeks), please ship
your return to arrive at our warehouse within 10
business days.
- Once you have the RMA,
follow the directions on the RMA form emailed or faxed
to you and ship the product back to us.
You'll need to pay for shipping costs unless given
alternate instructions from an authorized customer
service representative. You must ship your
return using a shipping company that can track
packages such as UPS/FedEx/Airborne - We request
that you do not mail your return with the US Postal Service..
We are not responsible for lost or stolen merchandise.
Keep your tracking receipt from the shipping company so you can track your
package if it does not arrive or file a claim if it is damaged during the return
process.
- All items must be in
"as-new" condition, in original packaging
and with all manuals and accessories. Any discrepancies
could result in a delay or partial forfeiture of your
credit. Do not return any product in its'
own packaging, you must use a shipping carton
and place your return inside with sufficient packaging
to prevent damage in-transit.
- When your return has
been received and processed, we will credit your
account for the amount of your purchase -- less
shipping/handling, applicable taxes and any
associated restocking fees.
- Credits usually require
between two and three weeks to register with your bank
or credit card after a return has been processed.
- Special order
merchandise is non-returnable unless error is on the
part of Seller.
- Returns are subject
to a 20% restocking fee unless the item(s) are found
to be defective.
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Shipping Cost
Shipping costs are non-refundable. Shipping is part of the
transaction and not the product. Only a product can be returned,
so only the product price is refunded. If the product is defective or
damaged, we will pay the return freight and send you a new product.
If a product is exchanged or returned for a refund, then the customer is responsible
for the shipping, including any damage incurred on the way to Lamination Station.
All re-shipments will be made in the same method the original order
was placed. Customers will be responsible for upgrades to UPS Next Day Air,
2nd Day Air or 3 Day Select.
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Backorder
Policy
If you order an out-of-stock item from us, we will email
you when we expect that product to be available. You will
then be among the first to receive the item when we
receive it. To cancel your order, simply use the following
online form: Cancellations.
Lamination Station, Inc. will not charge your credit card
for backordered items until we ship your order. Since we
only charge shipping and handling for items shipped,
backordered items will have shipping and handling charges
added when the backorder is shipped. Backorders will be
shipped using the shipping method you selected. To change
your shipping method, send email to Sales
Dept. Be sure to reference your Confirmation Number in
your inquiry.
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Canceling
an Order
You may only cancel items from your order that are
currently in a backorder status. If you would like to
cancel backordered items from your order, please use the
following form: Cancellations.
Items that have already entered the shipping process can NOT
be canceled.
If you would like to be credited for an order that has
shipped, please contact a customer service representative
and follow the instructions for receiving a Return
Merchandise Authorization number (RMA) as listed
above.
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Custom Orders
We are sorry, but Custom Orders are not available for refund.
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Copyright 2005 by Lamination Station |
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