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Didn't get what you want?  We'll make it right!   We want your experience with Lamination Station to be pleasant and productive   Below is the fine print concerning returns.   It's there to help expedite returns as well as make it clear what we can do and what we can't do.

If we made a mistake and sent you the wrong items, we will send you the right item and arrange to have the wrong one sent back at our cost.   Please call 800-419-0247 for immediate service.

We can only accept unopened/unused products for return within 30 days of the purchase date. Defective merchandise can be exchanged for the same item.

Electrical items are not subject to return under any circumstances. Electrical items can only be repaired or replaced under the specific policies of the equipment manufacturer. In most cases the machine would have to be shipped back to the manufacturer at the cost of the customer, the manufacturer will repair or replace the identical unit and ship back to the customer at the cost of the manufacturer. As the manufacturer does not know whether the defect is a user induced problem (99% of all electrical equipment problems are user induced), this method is the only industry-wide accepted return policy for electrical items. All shipping is done by UPS Ground unless the customer desires to bear the cost of faster shipping methods such as air shipping. No advance shipping of replacement units is done on electrical equipment.

Exchanges

Exchange items will be shipped once the original item has been received and inspected.   For immediate exchanges, you can purchase the new item and have it sent, and then we will credit your account when the original item is received.   The customer is responsible for all shipping costs and will be charged accordingly.   All returned items will be inspected for damage and charges will be assessed before a new item is sent.  Lamination Station is not responsible for damage during shipping. Please review the packing guidelines at: http://ups.com/using/services/packaging/guidline.html

Returning Products

A Return Merchandise Authorization (RMA) number must accompany all returned products. We do not accept any returns without a RMA number.   To receive an RMA number, please contact a customer service representative at 800-419-0247.  You may also request an RMA number by using the following contact form: Contact Us.
  1. Lamination Station will not accept returns without a vaild RMA number.   If you need to send us a return or exchange, please call and get an RMA number first.  This number allows us to recognize your return when it comes in and expedite your refund or exchange.
  2. Requests for RMA numbers must be made within 30 days of ship date shown on invoice.
  3. RMA numbers are valid for 10 business days (two calendar weeks), please ship your return to arrive at our warehouse within 10 business days.
  4. Once you have the RMA, follow the directions on the RMA form emailed or faxed to you and ship the product back to us.   You'll need to pay for shipping costs unless given alternate instructions from an authorized customer service representative. You must ship your return using a shipping company that can track packages such as UPS/FedEx/Airborne - We request that you do not mail your return with the US Postal Service..   We are not responsible for lost or stolen merchandise.   Keep your tracking receipt from the shipping company so you can track your package if it does not arrive or file a claim if it is damaged during the return process.
  5. All items must be in "as-new" condition, in original packaging and with all manuals and accessories.  Any discrepancies could result in a delay or partial forfeiture of your credit.   Do not return any product in its' own packaging, you must use a shipping carton and place your return inside with sufficient packaging to prevent damage in-transit.
  6. When your return has been received and processed, we will credit your account for the amount of your purchase -- less shipping/handling, applicable taxes and any associated restocking fees.
  7. Credits usually require between two and three weeks to register with your bank or credit card after a return has been processed.
  8. Special order merchandise is non-returnable unless error is on the part of Seller.
  9. Returns are subject to a 20% restocking fee unless the item(s) are found to be defective.
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Shipping Cost

Shipping costs are non-refundable.  Shipping is part of the transaction and not the product.  Only a product can be returned, so only the product price is refunded.  If the product is defective or damaged, we will pay the return freight and send you a new product.   If a product is exchanged or returned for a refund, then the customer is responsible for the shipping, including any damage incurred on the way to Lamination Station.   All re-shipments will be made in the same method the original order was placed. Customers will be responsible for upgrades to UPS Next Day Air, 2nd Day Air or 3 Day Select.

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Backorder Policy

If you order an out-of-stock item from us, we will email you when we expect that product to be available. You will then be among the first to receive the item when we receive it. To cancel your order, please contact us: Contact Us

Lamination Station, Inc. will not charge your credit card for backordered items until we ship your order. Since we only charge shipping and handling for items shipped, backordered items will have shipping and handling charges added when the backorder is shipped. Backorders will be shipped using the shipping method you selected. To change your shipping method, please contact us: Contact Us. Be sure to reference your Confirmation Number in your inquiry.

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Canceling an Order

You may only cancel items from your order that are currently in a backorder status. If you would like to cancel backordered items from your order, please contact us: Contact Us

Items that have already entered the shipping process can NOT be canceled.

If you would like to be credited for an order that has shipped, please contact a customer service representative and follow the instructions for receiving a Return Merchandise Authorization number (RMA) as listed above.
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Custom Orders

We are sorry, but Custom Orders are not available for refund.
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